Stay independent, at home.

The Single Assessment System (effective 1 July 2024) is a simplified aged care assessment process. Instead of multiple assessments, you now have one comprehensive assessment that determines your eligibility for aged care support, making the process faster and easier.

You may be eligible if you are aged 65 or over (or 50 or over for Aboriginal and Torres Strait Islander people), and have care needs that cannot be fully met by family, friends, or community services. A Single Assessment will determine your eligibility.

The Australian Government subsidises the majority of the cost. You may be asked to contribute a basic daily fee and, depending on your income, an income-tested care fee. A fee assessment through Services Australia will determine your contribution.

Wait times vary depending on your assessed care needs and your position on the national queue. Fambulcare can help you navigate the process and access interim support while you wait.

Yes. You have the right to change your Support at Home provider at any time. Your unspent funding will be transferred to your new provider. Fambulcare can guide you through the transition process.

Fambulcare is currently working towards full registration as an aged care provider. In the meantime, we support clients to navigate the aged care system and broker Support at Home services through registered providers on your behalf — ensuring you receive high-quality, person-centred care at home.

The Home Care Packages Program was replaced by Support at Home on 1 November 2025. If you were receiving HCP services, your care has transitioned to the new Support at Home program automatically. The Commonwealth Home Support Program (CHSP) will transition to Support at Home no earlier than 1 July 2027.