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Support at Home

Government-funded aged care designed to help you stay independent, active, and connected in your own home.

About Support at Home

Why Support at Home Matters

We know older Australians want to improve their physical, social, and emotional wellbeing, and remain living at home where possible. Support at Home was created in response to the Royal Commission into Aged Care Quality and Safety to bring together in-home aged care programs and create a more equitable, accessible system.

The Royal Commission's Vision :

Create a more equitable system for all older Australians

Improve access to services, assistive technology, and home modifications

Help older people stay active, healthy, and socially connected to their communities

Our Process

How to Get Started

Contact My Aged Care

Call 1300 200 422 or visit myagedcare.gov.au to arrange an assessment. They’ll determine your eligibility and funding level.

Receive Your Approval

Once approved, you’ll receive details about your funding level and how to access services.

Contact FambulCare

Call us at 0481 371 492 or email admin@fambulcare.com.au. We’ll discuss your needs and how we can help.

Start Your Support

We’ll match you with a support worker and begin delivering personalized care tailored to your goals.

Ready to Learn More?

FambulCare is here to help you navigate Support at Home and access the services you need to stay independent and connected.
Make a Referral
Call 0481 371 492

Contributions

How Contributions Work

Contribution rates are based on your income and assets, and vary by the amount and type of services you receive. Here’s how it works:

Clinical Support Services

Nursing, physiotherapy, and other clinical services — fully subsidized by government

Independence Services

Services that help you stay active and independent — shared cost between you and government

Everyday Living Services

Domestic assistance, gardening, and household support — you pay a higher percentage

The Contribution Formula

You pay: A percentage of the cost (based on your income and assets) Government pays: The remainder as a subsidy to the provider

Timeline

Program Timeline

November 1, 2025

Support at Home Launch: Replaces Home Care Packages Program and Short-Term Restorative Care Programme

July 1, 2027 (Earliest)

CHSP Transition: Commonwealth Home Support Program will transition to Support at Home. Until then, CHSP continues operating.

FAQ

Common Questions

Support at Home is a government-funded aged care program that helps older Australians live independently in their own homes. It provides funding for services like personal care, domestic assistance, social support, transport, and clinical services. The program started on November 1, 2025, replacing the Home Care Packages Program and Short-Term Restorative Care Programme.
You are eligible if you are aged 65 or older (50+ for Aboriginal and Torres Strait Islander peoples) and need assistance with daily living. To access Support at Home, contact My Aged Care at 1300 200 422 or visit myagedcare.gov.au to arrange an assessment. They will determine your eligibility and funding level.
Contributions are based on your income and assets. You pay a percentage of the service cost, and the government subsidizes the remainder. The percentage varies by service type: no contribution for clinical services, moderate contribution for independence services, and highest contribution for everyday living services like domestic assistance and gardening.
Support at Home is the new unified program replacing Home Care Packages and Short-Term Restorative Care. The Commonwealth Home Support Program (CHSP) will transition no earlier than July 1, 2027. Until then, CHSP continues operating. Support at Home offers more equitable access, better integration of services, and improved support for staying active and connected.
Yes! We believe consistent relationships are key to quality care. When you engage FambulCare, we'll work with you to match you with a compatible support worker who understands your needs, preferences, and goals. We encourage you to provide feedback about your support worker.
First, contact My Aged Care to arrange an assessment and determine your eligibility and funding level. Once approved, contact FambulCare at 0481 371 492 or admin@fambulcare.com.au. We'll discuss your needs, explain our services, and help you understand how your Support at Home funding works with us.
We currently service Melbourne West, including Wyndham Vale, Werribee, Tarneit, and surrounding suburbs. Contact us to confirm your specific location.
Support at Home participants can choose how their funding is managed: Self-managed (you manage invoices and payments), Plan-managed (a plan manager like Trilogy Care manages your funding), or Agency-managed (the service provider manages invoicing). FambulCare works with all three models.
Fambulcare provides compassionate, person-centred disability support, empowering individuals to live independently with confidence, dignity, and quality care every day.

Quick Links

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Contact

0481 371 492

admin@fambulcare.com.au

Wyndham Vale, Werribee, Tarneit, Hoppers Crossing & Melbourne West

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